READ THIS _BEFORE_ CONTACTING DSE FOR TECHNICAL SUPPORT
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     Users of DSE products are offered almost unlimited support, 
     but there are a few easy rules you must follow to get it.  
     These rules are designed to save you from being put on hold, 
     and to save us time of having to diagnose the same problem 
     dozens of times each day.

     1. Try to fix the problem on your own to the best of your 
        ability.  If you have any fancy TSR programs or device 
        drivers, try taking them out of your CONFIG.SYS and 
        AUTOEXEC.BAT files to see if it helps.

     2. Know the product name _and_ version number _BEFORE_ you
        call.

     3. Write down any error messages _exactly_ as they appear
        on your screen.

     4. If you have Norton Utilities, locate and run the SI.EXE
        (System Info) utility.  Microsoft MS-DOS 6.0 and Windows 
        3.0 come with a similar program called MSD.EXE (Microsoft
        System Diagnostics).  These programs allow you to print
        detailed reports about your system.  RUN ONE OR MORE OF
        THESE UTILITIES AND HAVE THE REPORTS ON HAND _BEFORE_
        CONTACTING DSE TECH SUPPORT.

     You may then contact us via:

     o  Voice support is available Monday through Friday, 12:00 PM to
        5:00 PM (Pacific) at (707) 459-4358.  WE ARE IN CALIFORNIA.

     o  DSE Online! BBS: 707-459-4484 (24 hours @ 1200-14.4K)

     o  GEnie: DSE.SOFTWARE

     o  CompuServe: 75250,2663

     o  InterNet: 75250.2663@compuserve.com 
                  dse.software@genie.geis.com  

     o  FidoNet: 1:125/123 
                 1:105/330.7